MY PURCHASES

Order Tracking

As soon as your order is confirmed, you will receive a confirmation email. You can track the progress of each order directly from your customer account, under the "My purchases" section.

History and Details

In this section, you will find:

• The complete list of your past orders

• Order and shipping dates

• Real-time delivery statuses

• Associated item and invoice references

Modification or Cancellation

Orders can only be modified or canceled if they are not yet being prepared. For any urgent request, please email us immediately at maisonmossen@gmail.com.

Returns

Returns are accepted within 90 days of receipt, provided the item is new, unworn, and in its original packaging. For more information, please consult our refund policy.

Important Notes

• You can create a customer account to access your purchases at any time.

• If you placed an order as a guest, please contact us to get your tracking information.

• For any complaint or question about an order, our team is available at maisonmossen@gmail.com.