CLAIM

Problem with an order

If you notice a missing item, a manufacturing defect, or an error in your order, contact us within 48 hours of receipt at maisonmossen@gmail.com. Please include your order number and clear photos if necessary.

Processing times

All claims are processed within 24 to 48 business hours. We will offer either a reshipment or a refund, depending on the situation.

Package not received

If your package is marked as delivered but you have not received it:

• Check with your neighbors or doorman

• Check your mailbox or usual drop-off locations

• If no solution is found, write to us promptly for investigation

Refund or credit

In case of a confirmed error, you will have the choice between:

• A full refund within 48 hours

• A voucher of equivalent value, valid indefinitely

Important remarks

• Items worn or damaged by the customer will not be returned or exchanged

• For any questions, our customer service is available at maisonmossen@gmail.com